Reviving Good Manners

Many of us bemoan the death of good customer service everywhere we go. There seems to be so much anger in people these days -- unhappy employees that "go postal", losing all ethics, logic and reason; customers that immediately move into the shouting mode when things go wrong...the list of bad behavior goes on.

So many things can be easily resolved by having a simple, civil conversation replete with basic good manners.

My belief is that parents really need to pay attention to teaching their children good manners, even in trying times. People need to be taught how to manage their own anger. Bad behavior usually does not help us get the solution we are looking for anyway because people who want to help in fact get turned off. Additionally, people need to learn how to manage others when they are angry. Reviving good manners is the building block to bringing back good ol'customer service that resonates sincerity and makes this world such a better place to be.

Comments

Regina Jaslow said…
Since more and more parents do not teach social etiquette (or may not even be aware of it themselves), it may be a good idea to teach proper social skills to students at school.

Having social graces is very important to advancing in one's career.

It seems that some people are completely unaware that they have been rude. If that is the case, basic awareness is the key to changing some of such bad behavior that we see rampant in society.
7:49 PM
W. O. Noonan said…
Having two young kids myself, I find it disturbing when I see other children misbehaving while the parents ignore them. I'm sure it's harder to discipline them than it is to ignore them. But it is with their actions that they make our society ruder than it has to be.

Everytime someone lets the door slam in my face as I walk behind them, I think about what their parents should have taught them, but didn't.
12:38 PM
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